| Mailing
Address :
Mill River Store
731 Cain Rd, Mt Airy, NC 27030
Phone:
336-351-0935
Hours: 9:30 am - 5:00 pm, EST, Mon -Fri
(please leave a message after hours)
Where can I purchase a product
locally?
Truly, we have no idea. We’re a retailer ourselves,
located in NC. We purchase directly from manufacturers and
specialty food distributors. We specialize in offering regional,
hard-to-find, gourmet, organic or natural foods that are not
available in many parts of the USA. We’re always happy
to offer the best possible service to online and call-in customers
who want to buy directly from us. Honestly, it’s pretty
much a waste of time to email or call us and ask for stores
selling a product or brand name in your area. We simply don’t
know.
Back
to top
You
carry a brand name, but I don’t see the individual product
I’m looking for. Can you get it?
Often times,
yes. We continually add products or special order for customer
requests. If we carry a specific brand name, it’s highly
possible we can get an individual product you’re seeking.
Please call our store office at 336-351-0935
or email us at
. We’ll do our best to help you.
What payment methods do
you accept?
Online Options:
We accept Visa, Mastercard and Paypal. Payment by check
is also accepted through Paypal. In addition, our shopping
cart allows an option to mail-in payment by check or money
order. (Orders placed for mail-in payments are not shipped
until payment is received.)
Call-in Orders:
We also accept Visa and Mastercard by phone during regular
office hours, 9:30am - 5:00pm, Monday through Friday.
Back to top
Are my transactions secure and privacy
protected?
Secure Transactions:
Our shopping cart supports SSL (secure sockets layer)
technology. We use Blue Pay for our credit card transactions.
We use SpeedChex for our check processing.
Mill River protects your privacy by keeping our mailing
and newsletter list strictly private. We do not sell,
rent, share or otherwise abuse customers' private information.
We treat our customers the same way we would like to be treated
- by protecting your private information. We never spam anyone.
Back to top
What are your Shipping and Delivery Policies?
All items are normally shipped within 1 to 3 business days.
Products that require more time are noted. We ship to the
50 US states only. We ship via US Priority Mail and UPS Ground.
Delivery times:
- Priority Mail is quoted by the US Postal Service
in 2 to 3 business days, but not gauranteed.
- UPS Ground requires 2-5 business days depending
on delivery address. UPS does not deliver ground shipments
on Saturdays.
All Priority Mail and UPS Ground shipments include insurance
and tracking or confirmation numbers. You may request different
shipping methods by leaving a message in the shopping cart or
calling our store office. (Additional charges may apply.)
Shoppers receive (1) a confirmation email at the time of order
placement, and (2) a second email at the time of shipment with
the shipment tracking number (UPS Ground) or shipment confirmation
number (Priority Mail). In addition, the second email also includes
a copy of the original order. Packing
slips have a copy of credit card or check processing receipts
attached. The purchaser's credit card or bank account number
are not revealed on the receipts.
Gift shipments to third parties do not show prices,
nor include a credit card or check processing receipt. Gift
messages are included at no charge and supply the name and address
of the sender/purchaser.
Do
you ship to US Military Addresses?
We're sorry, as of 03/12/04, we no longer ship to US Military
addresses (APO, AE, AP, AA). Although military personnel most
often must sign for packages received; the military postal system
unfortunately does not supply confirmation of delivery back
to the US Post Office and it's shippers. This puts the shipper
in a position of being unable to track packages or verify delivery,
and therefore unable to give sufficient service when military
recipients inquire about shipment tracking or deliveries. We
regret this necessary business decision. We sincerely appreciate
the service of all US military personnel, but are unable
to bear the burden of risk associated with shipments that cannot
be tracked and verified through military channels.
Back to top
What's in your monthly newsletter?
Our newsletter features monthly or seasonal specials run by
our merchants, and updates on any new merchants or products
at Mill River. Subscribers have access to these specials and
discounts.
Please sign-up for the newsletter so you can enjoy these specials
as well. It is published once per month, and there are occasional
special editions for merchant holiday sales and discounts.
Enter your
email address and click Go! Our mailing list is strictly protected.
Back to top
What if I have a complaint? Return Policy
Our return policy is 14 days. All shipping costs are
the responsibility of the buyer. Items must be returned in original
condition.
If you are unhappy with a purchase of any product, please contact
us by calling 336-351-0935 .
If our phone line is busy, please leave a message at the prompt.
We will get back to you within
24 hrs or less. Our email address for shopping concerns is:
. On weekends, we recommend sending email. Our email is frequently
checked and you will get a human reply.
Back to top
category
list |
View
Cart/Checkout
